1. Responsible Authority
Motcom Communication AG
Grindlenstrasse 3
CH 8954 Geroldswil
Switzerland
Phone +41 44 437 97 97
E-Mail info@motcom.ch
You can contact us at any time regarding data protection issues.
2. General Information on Data Processing
We process personal data in accordance with the revised Swiss Data Protection Act DSG. Personal data are all details that relate to a specific or identifiable person.
3. Visiting Our Website
When accessing our website, the following data is automatically collected by our hosting provider:
- IP address
- Date and time of access
- Browser type and browser version
- Operating system used
- Referrer URL
- Pages and files accessed
This data is used to ensure stable and secure operation of the website.
4. Contact Form
If you contact us via the contact form, we process the following data in particular:
- Name
- Email address
- Phone number if provided
- Content of your message
- Date and time of the request
The processing is carried out to respond to your inquiry as well as for further communication.
5. Shop, Orders, and Payments
If you order in the webshop, use a customer account, or request a quote, delivery, service, or support, we process the following personal data in particular:
- Name, company, contact person, and function
- Billing address and delivery address
- Email address and phone number
- Order, contract, delivery, and billing data
- Payment method, payment status, and transaction references
- Communication regarding order, delivery, support, and warranty
We process this data for the processing of orders and contracts, for delivery, invoicing, payment processing, customer service, warranty, prevention of misuse and fraud, accounting, and to meet legal obligations.
For payments made by invoice, credit card, TWINT, or other electronic payment methods, payment-related data may be transmitted to banks, card providers, TWINT providers, payment service providers, technical service providers, and possibly collection or credit rating agencies to the extent necessary for the payment processing, risk assessment, or debt enforcement.
We do not generally store complete credit card data ourselves if the payment processing is carried out via external payment service providers. Additionally, the privacy and usage policies of the respective payment service providers apply to the payment processing.
We retain order, contract, billing, and accounting data as long as necessary for the processing of contracts, warranty, support, legal storage obligations, or legitimate interests.
6. Newsletter
Upon subscribing to our newsletter, we process:
- Email address
- Optional name
- Date and time of subscription
- IP address during the subscription process
The subscription occurs through the double opt-in procedure. You can unsubscribe at any time via the unsubscribe link in the newsletter.
7. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC based in the USA. Google Analytics uses cookies and similar technologies that enable analysis of website usage. We use this information to improve the website and align content with the interests of visitors.
- Shortened IP address
- Device and browser information
- Visited pages
- Duration of stay
- Interactions on the website
The information may be transmitted to Google servers abroad. Where possible, we use Google Analytics in a privacy-friendly manner, in particular without knowingly using User ID, remarketing or personalized advertising functions. You can prevent the storage of cookies by adjusting your browser settings or delete existing cookies in your browser.
8. Google reCAPTCHA
Our website uses Google reCAPTCHA for the security of forms. This service helps us verify whether entries in forms are made by a natural person and protects our website from abuse and automated entries. Technical data such as IP address, browser information, duration of stay, and user interactions may be transmitted to Google. reCAPTCHA is used in connection with forms and security-relevant entries.
9. Google Maps
Some pages may have map features embedded from Google Maps. When accessing such content, data, particularly IP address, location or usage data, and technical information, may be transmitted to Google. The use of Google Maps serves to provide user-friendly representation of our locations and directions.
10. YouTube
Our website may contain links to our YouTube presence or may display embedded YouTube content in the future. When accessing YouTube or embedded YouTube content, data, particularly IP address, browser information, and usage data, may be transmitted to Google/YouTube. The data processing by YouTube is additionally subject to the privacy policies of Google/YouTube.
11. Cookies
Our website uses cookies. Cookies are small text files that are stored on your device. We use technically necessary cookies, in particular session cookies, so that the website can be operated securely and functions such as forms, request processes, shop functions and protected areas work reliably. Such a session cookie may, for example, be set under the name motcom. It is not used for marketing purposes.
In addition, cookies and similar technologies from third-party providers may be used, in particular in connection with Google Analytics and Google reCAPTCHA as described above. You can configure your browser to block or delete cookies. If technically necessary cookies are blocked, individual website functions may be restricted.
12. Data Sharing
Personal data is only shared with our hosting provider, with our newsletter service provider, and with Google in the context of Analytics, as far as this is necessary for the respective purposes.
13. Retention Period
Personal data is only retained as long as it is necessary for the respective purpose or legal storage obligations exist.
14. Data Security
We implement appropriate technical and organizational security measures, to protect personal data against unauthorized access, loss, or misuse.
15. Rights of Affected Persons
You have the following rights in particular:
- Information about processed personal data
- Correction of incorrect data
- Deletion
- Restriction of processing
- Objection to certain data processing
16. Changes
We reserve the right to adjust this privacy policy at any time. The version published on this website applies.