FAQs
Here you will find answers to frequently asked questions regarding fault reports, repairs, maintenance contracts, and the service provided by Motcom. If your question is not answered, please contact us via the contact page.
Malfunction Reports
- How do I report a malfunction?
Please use the fault report page or call the service number. - Which details expedite the processing?
Error description, affected devices, time, location, and urgency. - How quickly will an issue be addressed?
Depending on urgency and contractual agreements, responses will be prioritized.
Repairs
- How do I place a repair request?
Please complete the repair form, enclose it, and send it to the Repair Center. - Can I order spare parts?
Yes, spare parts orders are handled through the Repair Center. - How can I obtain feedback on the status?
We will contact you using the provided contact details as soon as an assessment has been completed.
Maintenance contracts
- Why is a maintenance contract worthwhile?
Regular maintenance reduces failures and increases operational reliability. - What is typically included?
Controls, documentation, preventive maintenance, and coordinated service processes. - Are there individual models?
Yes, the scope and response times will be tailored to your requirements.
General
- What service hours does Motcom offer?
Depending on the service package and agreement, including on-call availability for critical systems. - How can I get in touch?
Through the contact page or the provided phone numbers and email addresses. - Which systems does Motcom support?
Depending on the area of application, for example, radio networks, in-house systems, and hybrid solutions.
No suitable answer found?
If your question is not answered here, we are happy to assist you. Please contact us so that we can resolve your issue promptly.