Quick assistance in case of disturbances
Communication systems must function reliably at all times, especially in security-critical areas. In case of a disruption, you can report it directly to our technical team.
Report an issue
Please use the ticketing tool so that we can promptly review and prioritize your request.
Alternatively, you can dial the free Motcom service number 0800 80 10 90 (7×24×365).
What we need for the examination.
Please provide as many details as possible, such as:
- Type of disturbance or error message
- Affected devices or systems
- Time of occurrence
- Previous measures
- Urgency and affected processes
- Location or region, if applicable.
Our goal: quick restoration of your communication.
Your message will be forwarded directly to our technical team. The more precise the information provided, the faster we can identify the cause and initiate a solution.